SERVICE AND SUPPORT

 

Highlights

  • Industry leader in service and support
  • Fully equipped maintenance facilities supporting 24×7 operations
  • Proven methodology for planning, implementation, testing and customer training
  • Non-proprietary devices and replacement parts
  • An intelligent approach to equipment spares

PURVIS is a service leader in the industry.

PURVIS takes client relationships very seriously.  Our experience in servicing the communication needs of busy fire departments started 39 years ago in the City of New York.  Today, the FDNY is the largest municipal fire department in the United States.  The fact that they continue to rely on PURVIS for systems design, implementation, and service is a testament to our passion for supporting our partnerships.

The first-hand experience of the PURVIS team can’t be matched.  Our ability to maximize the utilization of existing equipment, and our best practices approach to design and implementation, will ensure the on-time delivery of a solution that is tailored to fit your budget.  And our comprehensive post-implementation service and support is designed to protect your investment over the extended life of your system.

PURVIS will tailor a post-implementation maintenance plan to meet your needs. Our typical maintenance program is comprehensive and includes 24 x 7 hardware, software, and help desk support, on-site technical assistance, and software version upgrades.

Explore more information on PURVIS’ service offerings in public safety.