Customer Profiles

New York

Full-Service Engineering Partner to FDNY

Highlights

  • Trusted advisor to FDNY for over four decades
  • Develop and maintain the department’s Fire Dispatch System
  • Modernized and maintain FDNY’s firehouse voice communications systems
  • Modernized and maintain FDNY’s 15,000 on-street call box systems and back-end communications
  • Provide hardware and software development services
  • Provide systems and network engineering services
  • Currently implementing our flagship Fire Station Alerting System across the city’s 240+ fire houses

Profile

>> The New York City Fire Department (FDNY), the largest municipal fire department in the United States and the second largest in the world, protects the lives and property of City residents and visitors from fires and critical health threats. It consists of more than 11,200 fire officers and fire fighters, 3,200 emergency medical technicians, paramedics and supervisors, and 1,600 civilian employees. The FDNY is responsible for covering 322 square miles, which encompasses over 8 million residents across five City boroughs: Manhattan, Bronx, Queens, Brooklyn and Staten Island.

For four decades, PURVIS Systems has been providing systems engineering services to the FDNY. PURVIS’ current role with the FDNY spans across every key communications system and technology in the department. Services provided include system modernization, software and hardware development, system implementation and 24 x 7 x 365 maintenance and support.  We are currently implementing our flagship Fire Station Alerting System across the the five boroughs to ultimately include each of the city’s 240+ fire houses.

Boston

Fire Station Alerting System

Highlights

  • Fire Station Alerting System installed in 35 stations city-wide
  • Integrated to Intergraph CAD System in 2 Communications Centers
  • Leverages Boston’s optical WAN
  • Hardware, Software, and Systems Integration services provided

Profile

>> The PURVIS Fire Station Alerting System is used by the Boston Fire Department, having been deployed in June, 2014 in concert with the deployment of their new Intergraph CAD (computer aided dispatch) system.  Deployment of the system is city-wide consisting of all 35 fire stations, a fire training room, the Fire Communications Center, and the Boston Police Department Headquarters. The city can now claim to have a fully automated station alerting practice, based on these completed initiatives.

The FSAS automates the alerting process between the Department’s Dispatch Centers and the fire stations through an interface to the Intergraph CAD system.  It utilizes Boston’s Optical Network (BONET) infrastructure for Internet Protocol (IP) connectivity to all fire department facilities.

The project included the delivery of hardware, software and services.  Hardware provided by PURVIS included a PURVIS FSAS Central Server and Dispatch/Management Consoles in each Dispatch Center, and a PURVIS FSAS Station Control Unit, a UPS and a PURVIS FSAS printer in each fire station.  PURVIS interfaced the FSAS with several of the Department’s existing systems and devices already installed in each fire station, including public address/speaker systems, Federal Alert Receivers and trip lights.

Services provided by PURVIS included project management, system integration, configuration, testing, training, documentation, cutover, and ongoing maintenance/support. Boston has experienced noticeable improvements in dispatch time, including what they call “negative” turn-outs, which is when the first responders are able to deploy for the emergency, with incident information, in parallel with the full dispatch process.

Charleston County, SC

Fire Station Alerting System

Highlights

  • Fire Station Alerting System installed each of the County’s two dispatch locations
  • Integrated to TriTech CAD System
  • Leverages County’s WAN and cellular networks for alert delivery
  • Uses multiple radio channels for remote personnel and station alert redundancy
  • Hardware, Software, and Systems Integration services provided
  • Station equipment includes Station Control Unit, UPS, Radio Interface and Speakers with Audio Zoning.
  • Alerting services cover 71 stations and 12 radio channels across 13 fire and rescue agencies in the County

Profile

>> The PURVIS Fire Station Alerting System is installed throughout Charleston County, South Carolina.

At each of the County’s two dispatch locations, the station alerting solution consists of an interface to the County’s TriTech Computer Aided Dispatch system, data and audio interfaces to the County’s radio network, a Central Server (located in each facility for geographic redundancy) and FSAS Dispatch/Management Software for system monitoring, reporting, configuration, and manual alerting if needed.

Equipment installed in each fire station (71 stations in total) consists of a Station Control Unit with a touch screen display, speakers, an Uninterruptible Power Supply (UPS), and a Radio Interface.  Audio zones provide the County the ability to alert by zone and ramped audio and day/night audio controls provide greater flexibility in how alerts are delivered within the station.

The project included the hardware, software, installation, training and engineering services necessary to implement a fully-functional, automated system. Deployment of the system entails the County’s Consolidated 911 Center, the Backup Consolidated Dispatch Center, 71 fire stations, and a testing/training room.

Communications have been tailored to the County’s unique situation. The FSAS is transmitting automated alerts to fire stations over the County’s IP and cellular networks. Automated Text-To-Speech (TTS) audio announcements are being broadcast on multiple radio channels to deliver announcements to handheld radios in the field and to each fire station for alert redundancy.  Additionally, dispatch alerts and system trouble notices are automatically being sent to designated personnel via e-mail and SMS text messages.

 Click here for recent Charleston, SC TV news coverage of County 911 Operations and improvements made possible by PURVIS.

Chicago

Network Engineering and Support

 

Highlights

  • Network engineering services provided to Office of Emergency Communications
  • 24 x 7 Design and Support services
  • Support Chicago’s CAD and Public Safety network

Profile

>> AT 2.7 million residents, Chicago is the third most populous city in the United States, after New York City and Los Angeles, and is the largest municipality in the American Midwest.

PURVIS’ network engineering team, via our affiliation with Northrop Grumman, was engaged by Chicago to provide 24 x 7 design and support services for the City’s Office of Emergency Communications’ Computer Aided Dispatch (CAD) and Public Safety network.

DC

Fire Station Alerting System

Highlights

  • PURVIS Fire Station Alerting System installed in 36 station locations throughout DC
  • Integrated to Intergraph CAD System in 2 Communications Centers
  • Station devices include flat panel displays, multi-colored incident lights, speakers, and printers
  • Heart-friendly technologies for ramped audio and low intensity lighting has been implemented
  • Hardware, Software, and legacy equipment modernization services provided
  • Unique front-door station camera system installed at fire stations

Profile

>> The PURVIS Fire Station Alerting is fully operational in the District of Columbia. The FSAS interfaces with the District’s Intergraph computer aided dispatch (CAD) and radio systems to fully automate the dispatching of fire and EMS calls. The system is installed in 36 locations throughout the District, including the Public Safety Command Center (PSSC), the Unified Communication Center (UCC), 32 Fire Stations, the Fire Boat and the District’s Radio Shop.

Alerting devices installed with the system include flat panel displays, multi-colored incident lights, speakers, and printers. The system also interfaces with DC Fire Department’s legacy LED reader board displays. Ramped audio tones and low intensity lighting help reduce stress on fire and EMS personnel.

Cameras installed with the FSAS help to enhance the safety of both station personnel and the DC community. The cameras, which have an integrated microphone, are installed with a doorbell at the front door of each fire station. When the doorbell is depressed, station personnel have the ability to see and have a two-way dialog with the person(s) standing outside. If station personnel do not respond to the doorbell alert, dispatchers are also alerted to the camera activation via visual and audible alerts. Dispatchers have the same camera and audio communications capabilities provided at the fire station.

Fort Detrick

IT Security and Access Control

Highlights

  • Highly secure bio-medical research and development facility
  • PURVIS provides maintenance and support to the IT security and access control systems

Profile

>> Fort Detrick is a United States Army Medical Command installation located in Frederick, Maryland. It currently hosts most elements of the United States biological defense program.

As of the early 2010s, Fort Detrick’s 1,200-acre  campus supports a multi-governmental community that conducts biomedical research and development, medical materiel management, global medical communications and the study of foreign plant pathogens. It is home to the U.S. Army Medical Research and Materiel Command (USAMRMC), with its bio-defense agency, the U.S. Army Medical Research Institute of Infectious Diseases (USAMRIID). It also hosts the National Cancer Institute-Frederick and is home to the National Interagency Confederation for Biological Research and National Interagency Biodefense Campus.

Security is paramount at Fort Detrick and PURVIS provides maintenance and support for the IT security and access control services related to Fort Detrick’s BSL3/BSL4 research laboratory facility.

National Institutes of Health

Modernization of Emergency Communications Center

Highlights

  • Primary government agency for bio-medical research and development
  • Worforce of 20,000+ across 20 divisions
  • PURVIS engaged to modernize NIH’s Emergency Communications Center (ECC)
  • PURVIS conducted needs analysis, design, project management, implementation, and systems integration services covering technology and business processes

Profile

>> The National Institutes of Health (NIH) is a biomedical research organization with a primary research facility located on a 300+ acre campus in Bethesda, MD. An agency of the United States Department of Health and Human Services, it is the primary agency of the US government responsible for biomedical and health-related research. NIH supports a workforce of 20,000+ people and 20 institutional divisions.

The National Institutes of Health found its public safety facilities and systems in need of upgrading. Existing technologies to support fire, police, emergency management, etc., were not integrated, causing challenges with communicating and collaborating. The NIH sought help in delving into the complex organization, evaluating both technology and business process. It called upon PURVIS Systems to conduct a thorough needs assessment, design, project management and system integration services, ultimately providing a comprehensive approach to modernizing the NIH’s Emergency Communications Center (ECC) at its Bethesda campus. This work has been expanded to include other NIH campus locations as well.

Phoenix

Customization of Automated Notification Systems

Highlights

  • Phoenix had challenges implementing emergency notifications as part of their UASI (Urban Area Security Initiative) responsibilities
  • PURVIS provided process improvements and integration services around multiple existing notification tools
  • Notification systems and processes were simplified, and self-service features were introduced to ensure up-to-date contact information was available
  • PURVIS arranged for customer training on final, delivered system

Profile

>> Phoenix is the 12th largest metro area by population in the United States with about 4.2 million people in 2010 and the capitol of Arizona. It is also a designated Urban Area Security Initiative (UASI) and as such has the responsibility to pull together the public safety resources of a broad area in and around Phoenix.

The Phoenix UASI had been using one of the popular emergency notification systems, but found it difficult to stay current with the myriad contacts and public safety resources that needed to be part of a notification process across multiple municipalities that make up the UASI.  So the systems were in place, but the data management process and database systems needed to be upgraded to make them work and allow resources to be effectively mobilized.

PURVIS developed custom software to enable contact data to be pulled in from multiple external systems, normalized, and then integrated into the centralized notification system.  PURVIS also provided the ability to define response-groups, and created a portal for first responders to update their contact information as needed. When the data management product was complete, PURVIS arranged for delivery of training to the UASI operations team, covering the third-party notification tool and the PURVIS data management module.

Portland, OR

Networking Design and Engineering

Highlights

  • Portland launched a public safety revitalization program, called PSSRP
  • PURVIS provided a comprehensive network assessment and analysis of Portland’s network infrastructure as a component of the PSSRP

Profile

>> Portland, Oregon has a population of 583,776, making it the 28th most populous city in the United States. It is the third most populous city in the Pacific Northwest region, after Seattle, Washington, and Vancouver, British Columbia. Approximately 2,992,924 people live in the Portland metropolitan area (MSA), the 19th most populous MSA in the United States.

The city launched a program it called the Public Safety Systems Revitalization Program (PSSRP) and as part of this program wanted an assessment of their public safety network infrastructure.  Portland wanted to move some key IT and communication initiatives forward, and knew that their municipal network infrastructure could be a limiting factor if not addressed.

PURVIS networking engineering worked with the City to provide a complete network assessment and analysis service, which was used by the City in the planning of their revitalized infrastructure.

Personalized. Reliable. Invaluable.

At PURVIS, we understand that every customer and project is unique. That’s why we work with our customers to develop, implement and manage technology and communications solutions that fit and solve the specific challenge at hand.